Delivery prices are clearly displayed during the checkout process and are representative of the carriage and handling cost of your order.

Delivery usually within 5 working days.
If you are experiencing problems with our delivery service, we will make every effort to assist you in completing the process. Please contact us at service@cheekymonster.co.uk or call us on + 44 (0)1582 48 88 88 during business hours (9.30am-5.30pm GMT Monday to Friday excluding UK Bank Holidays and Public Holidays).

Redelivery Process
If you are not at home when your order arrives you will be left notification by the postal service. This will give you instructions of what to do next or where to collect your parcel. If your order is sent by courier service, the courier company will post an 'Attempted Delivery' card through your door. If repeated delivery attempts fail to complete the delivery then the order will be returned to the Courier's local Depot awaiting your collection. The parcel will then be returned to us after 5 days.

TUI UK Limited’s Privacy Policy sets out what information we collect, how we collect it, and what we do with it.

Your Information
This refers to information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including any information about other persons on your booking ("your information"). Your information is collected when you request information from us, contact us (and vice versa) or make a booking. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us.

We will update your information whenever we can to keep it current, accurate and complete.

Our Use of Your Information
For the purpose of providing you with our services, including your flight, holiday or insurance, etc., we may disclose and process your information outside the UK/EEA. In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate.

We may collect and process your information for the purposes set out in our registration with the Office of the Information Commissioner, and disclose the same to our group companies for business purposes and also to companies who act as “data processors” on our behalf, or to our service providers operating systems or business functions on our behalf (some of whom are located outside the UK/EEA). These business purposes include administration, providing services (and contacting you where necessary), customer care, service quality, business management and operation, re-organisation/structuring/sale of our business (or group companies), risk assessment, security, fraud and crime prevention/detection, monitoring, research and analysis, marketing, customer purchasing preferences and trends, dispute resolution, credit checking and debt collection.

Information (such as health or religion) may be considered “sensitive personal data” under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to disclose relevant information and sensitive personal data to us in circumstances where we need to act on your behalf or in the interest of passengers or in an emergency.

If you do not agree to Our Use of Your Information above, we cannot do business with you or accept your booking.

Direct Marketing Material
We may from time to time contact you with information on offers of goods and services, brochures, new products, forthcoming events or competitions from our holiday divisions and our group companies. Our websites will assume you to agree to e-communications when you make a booking.

You may indicate your preference regarding receiving third party direct marketing material.

If do not wish to receive such information or would like to change your preference, please refer to point (2) of “Your Rights” below.

Your Rights
On completing our Data Subject Access Request form, you are entitled to a copy of the information we hold about you (for a £10 fee) and to correct any inaccuracies.

You have the right to ask in writing not to receive direct marketing material from us. If available, you can amend your previous preference on our website(s), use our “unsubscribe email” or refer to our literature containing instructions. Once properly notified by you, we will take steps to stop using your information in this way.

For a list of our group companies or brands, please send us your request.

Please write to:

TUI UK Limited
Legal Department
TUI Travel House
Crawley Business Quarter
Fleming Way
Crawley
West Sussex RH10 9QL

Foreign Controls
Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as strong as the legal requirements in this country.

Use of tools/"Cookies" and links to other websites
If our contact and dealing with you is via our website(s), we may use "cookies". Cookies allow us to identify your computer but not you personally. You can set your web browser to refuse cookies. However, you may not be able to enjoy all the facilities or book via our website if you do so.

However, if you also receive our email marketing, we will tailor the information we send you unless to tell us not to. This means we may use information we hold and cookies to identify your individual web site search behaviour and preferences. This will enable us to send you more personalised and relevant communications. You will be given the opportunity on every communication to opt-out of this personalisation.

We collect information relating to customer trends and patterns and use cookies and software tools to measure site usage and related information. If you are making a purchase, we may also use cookies to keep track of the transaction from one web page to another.

Our website(s) may contain links to other sites not controlled by us. It is your responsibility to check the status of these sites.

Monitoring
To ensure that we carry out your instructions accurately, improve our service and for security, we may monitor and/or record: (1) telephone calls; (2) activities using CCTV in and around our premises; and (3) transactions and activities on our website. All recordings are and shall remain our sole property.

Security Statement
We have taken all reasonable steps and have in place appropriate security measures to protect your information.

Changes to This Policy
Any changes to this Policy will be either posted on our website, brochure and/or made available on request.

Privacy Policy: V March 2010

The following terms and conditions will apply to our dealings with you.

TUI UK Limited ("TUI UK") trades under a number of brands including Thomson, and has its Registered Office at Wigmore House, Wigmore Place, Wigmore Lane, Luton LU2 9TN. Registered No. 2830117.

By entering, accessing or using our web site in any way, you agree to comply with all of our terms and conditions. In addition, when you purchase any Widget World products from us, you will do so subject to the terms and conditions on this page.

Age and Authorisation
You must be 18 years old to purchase goods on this website using your own credit or debit card. If you are using a sub-card, you must have the authorisation of the main card holder. If you are under 18 years old, do not have a credit/debit card or do not have authorisation to use a sub-card, an adult must purchase the goods on your behalf.

Our Acceptance of Your Order
The contract in respect of the goods you have ordered comes into existence only when we accept your order. For the avoidance of doubt, the receipt of your order via our web site does not constitute acceptance. There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. We also reserve the right not to supply any particular person.

At the moment that the goods are dispatched (and not before), a contract will be made between you and us, and you will be charged for the goods.

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible.

Prices
The prices payable for the goods that you order are clearly set out in the web site. All prices are in pounds Sterling and are inclusive of any VAT payable unless otherwise stated. Prices are correct at the time of your order and relate to internet purchases only.

The price of goods do not include delivery charges, which will be charged separately at the rates applicable at the date you place your order and will be clearly set out when you place your order.

Risk and Property
We will retain ownership of the goods until full payment has been made by you and received by us.

Risk in the goods will pass to you on delivery.

Delivery and Deemed Acceptance
If different to your credit/debit card address, delivery will be made to the address specified by you when you place your order. Delivery will be made by recorded delivery and will be arranged by a third party company. Please note that we can only deliver goods within England, Scotland, Wales and Northern Ireland.

Any date or period for delivery is indicative only and all goods are subject to availability. We will do what is reasonably possible to secure delivery within 5 working days of the date of your order but we cannot accept liability for any loss occasioned by delay in delivery caused by our suppliers or arising out of any cause beyond our control.

Should you wish to cancel your contract, please refer to the conditions and time limitation periods below. You are therefore advised to inspect the goods within those timescales. If no action is taken within these timescales, we will consider the goods being as described, of satisfactory quality and fit for their purpose, i.e. deemed to be accepted, and we may not accept any rejection or cancellation at a later date.

Cancellation or Exchange
You have the right to cancel your contract with us at any time before the expiry of 7 working days from the day after the date of delivery of the goods. This does not apply to any perishable goods, unsealed software/CD/DVD or item personalised or made to your specification. The conditions for cancellation are as follows:

• You must e-mail service@cheekymonster.co.uk to cancel your contract, stating your order and delivery number and your reasons for cancellation: (a) damaged/damaged in transit; (b) deficient of items shown on the delivery note; (c) failing to match the items ordered by you; (d) exchange for own reasons; or (e) cancellation for own reasons. Do not contact Thomson directly.
• The goods must returned and received complete, unused, still in its original packaging and suitable for resale.
• You must return the goods within the timescales, to the correct address and via the method specified - see section "How To Return Goods" below.

All goods are returned at your own expense unless the goods are deemed faulty or incorrect, where we will refund the price paid plus the cost on receipt of the goods. You will have to pay for delivery charges again if you exchange goods that are not deemed faulty or incorrect.

If you do not return the goods within 21 days of your cancellation, we can seek to recover the goods we will make a charge in respect of the cost of recovering the goods. If you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the web site at the time. This does not affect your statutory rights.

How To Return Goods
We hope you will be happy with your purchase. However, should you feel it necessary to return any goods, we aim to make the returns process as simple as possible.

If you are unhappy with one or more of the good supplied, simply return them in the original packaging within 14 days of delivery. Provided the conditions specified in the "conditions for cancellation" above are satisfied, you will receive a refund within thirty days of your notice to cancel. The dispatch note must also be returned together with the goods.

Goods must be returned via the Royal Mail to:

Cheeky Monster
23-24 Titan Court
Laporte Way
Luton
LU4 8EF

We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. It is your responsibility to ensure the goods reach us safely. Your local Post Office will be able to advise. Once returned items reach our warehouse, the refund, replacement or exchange will be actioned and you will be sent an email to confirm this.

Payment, Refunds and Our Liability
You can pay by Visa, Mastercard or Maestro credit card, Switch or Delta debit card. We do not currently accept American Express or Diners' Club cards. You will not be charged for any goods until they are dispatched.

Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

Please ensure that the expiry date of your payment card is after the anticipated despatch date of your order. Payment is taken at the point of despatch for goods and in the event that the payment card has expired we will be unable to take payment and fulfil your order. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order.

Refunds will be made using the same card with which you used to pay.

Law
This web site has been designed for use within the United Kingdom. By accessing this web site you are agreeing that the Courts of England will deal with any disputes which may arise between you and us, and that English law shall be the applicable law.

We can respond to any question about Thomson the Dog's Shop, whether that is about the range of products, returns, exchanges or posting queries or even just about the web site.

Email at service@cheekymonster.co.uk

By calling + 44 (0)1582 48 88 88 during business hours (9.30am-5.30pm GMT Monday to Friday, excluding UK Bank Holidays and Public Holidays).

or by writing to,

Cheeky Monster
23-24 Titan Court
Laporte Way
Luton
LU4 8EF

If you are not completely satisfied with our goods or services you have the right to cancel your order up to 14 working days after receipt of your product and receive a full order refund. Under these circumstances you must return the product to us in good condition (not applicable to DVD's CD-ROMs or Videos if returned unsealed).

Your right to cancel
It is your right to cancel your order within 7 working days of receipt of the goods by notifying us of your intensions. Please notify us by e-mail at service@cheekymonster.co.uk